Cancellation Requests
Cancellation requests may be submitted by phone, email, or in person. Please note that refunds will be processed in the original form of payment. Debit card and cash refunds can only be processed in person. If you have any questions or concerns about our cancellation policy, please contact us at [email protected] or at 1-437-345-9575.
Education Cancellations and Refunds
Seminar or Webinar Changes Made by Pixel Edge Digital Marketing
Pixel Edge Digital Marketing reserves the right to reschedule or cancel a session, at any time, due to unforeseen circumstances including but not limited to insufficient registration, classroom, equipment, or speaker availability. Minimum registrant requirements vary. We strive to let clients know if a session must be rescheduled, or cancelled at least two business days before the session, whenever possible. If Pixel Edge Digital Marketing cancels a session, you will be given the option to transfer to a later date up to 6 months from the original session date and obtain a previous webinar recording or be issued a credit or a refund.
Customer Cancellations
Refund requests made more than 10 business days prior to a session will be subject to an administration fee of 5% of the session’s price. Refund requests made between 1 and 10 business days prior to a session are subject to a 20% administration fee. Alternatively, you may request that the original registration fee be applied towards a future seminar, webinar or package of your choice. No refunds, credits, or transfers will be issued on the day of, or after the session.
Advisory Cancellations and Refunds
Appointment Changes Made by Pixel Edge Digital Marketing
Pixel Edge Digital Marketing reserves the right to reschedule or cancel an advisory appointment, at any time, due to unforeseen circumstances including but not limited to advisor availability. We strive to let clients know if a booking must be rescheduled, or cancelled at least two business days before the appointment, whenever possible. If Pixel Edge Digital Marketing cancels an advisory appointment, you will be given the option to reschedule up to 3 months from the original appointment date, or be issued a credit or a refund.
Customer Cancellations
Refund requests made more than 10 business days prior to an advisory appointment are eligible for a full refund or store credit. Refund requests made between 1 and 10 business days prior to an advisory appointment are subject to a 50% administration fee. Alternatively, you may request to reschedule your appointment up to 2 business days prior to the original advisory appointment. No refunds, credits or rescheduling will be offered on the day of, or after the advisory appointment.
Room Rental Cancellations and Refunds
Refund requests made more than 10 business days prior to a room booking date are subject to a 50% administration fee. No refunds will be issued for cancellations made between 1-10 days before the booking. Please note that room booking dates and times are non-transferable.
Non-Refundable
Name reservation service fees are non-refundable. All books and kits are final sale. Shipping fees are non-refundable. Pixel Edge Digital Marketing event tickets are non-refundable (eg. Inspire, Pixel Edge Digital Marketing Awards Ceremony and Pixel Edge Digital Marketing Meetups).
Terms & Conditions
Please Refer To Our Terms & Conditions Page
If you have any questions or concerns, please contact us at [email protected] or at 1-437-345-9575.
